Kraisorn Ardhan

•Represents a company and provides technical support to Enterprise Premier Customers across the Asia region with the high customer satisfaction.
•Identify the root cause and provide our customer with the solution in a timely manner for mission critical issues of Windows Server, Exchange Server, SQL Server and relevant technologies.
•Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by the company.
•Resolve critical issues of company products
•Use trace, protocol analysis, and other sophisticated tools to analyze problems.
•Act as the second tier support to take the escalation and solve the customer issue from subsidiary.
•Collaborate with cross-group peers both proactively and reactively.
•Identify current knowledge deficiencies/training needs, as well as potential future needs.
•Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
•Make effective technical presentations, both internal and external.
•Provide documentation and mentoring to others within your technical specialty.
•Implement your development plan, actively seek development opportunities, and complete all scheduled training.
•Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
•Use appropriate documentation and utilization and / or labor tracking methods to account for time.
•Manage and prioritize your workload while keeping team members and management appropriately informed.
•Participate in ad-hoc projects per management request or business need.

· Analyze and estimate a project time in Web Application, Reporting Application, HR Access Application, Database Application and ERP .NET Interconnection
· Attend and practice in ABAP Web Dynpro
· Attend and practice in ABAP Fundamental Workshop
· Attend and practice in Siemens International Consulting Orientation
· Develop and support more intensively for Siemens Smart Assessment Tool project (Delivered on September 2010)
· Develop and support Playbook project
· Primary consultation and development in ABAP Workbench Development Tools, Visual Studio 2005, SQL Server 2005, C#, Crystal Reports 2008, NHibernate, Telerik, NUnit, VisualSVN Server, TortoiseSVN, RedMine, Windows Server 2008, Windows Server 2003, IIS7, IIS6 and Office Primary Interop Assemblies

· As a Web Developer(A Contractor) at Kimberly-Clark Thailand Limited between September 2009 – October 2009 (2 months)
· Develop and support application development for Regional Web Services (North America)
· Outsourced and contracted from Manpower Thailand
· As an .NET Software Developer at Contact Center Solution (Thailand) Co., Ltd. between February 2009 – May 2009 (4 months)
· Develop tutorial and manual documents for Primas LinkScope
· Design and develop LinkScope Web Application
· Design and develop Agent Performance, IVR Analysis, Virtual Hold and CTI Link Monitoring
· Primary development in C#, Visual Studio 2008, SQL Server 2005, SVN and Web Services
· As an Advanced Analyst and Programmer at IBM Solutions Delivery Co., Ltd. between July 2008 – September 2008 (3 months)
· Develop work products for Kasikorn Bank in Enterprise Data Warehouse application
· Design and develop Interface Specification for EDW G3 Enhancement project
· Design and develop data mart for BASEL II and Anti-Money Laundering Office project
· Primary development in IBM AIX, DB2, DataStage 7.5 and ERwin Data Modeler
· As a Technical Consultant at International Software Development Co., Ltd., International Research Corporation Public Co., Ltd. between March 2008 – June 2008 (4 months)
· Support and develop proof of concept SQL Server BI application and document for Pre-sales in Food and Drug Administration project
· Develop and test staging jobs that load from source table for Financial module in CAT Data Warehousing/Data Mining project
· Develop and test data mart jobs that load from subject table for FI module in CAT DW/DM project
· Primary development in SAS 9.1, SAS Data Integration Studio 3.4, Windows Server 2003, SQL Server 2005, Integration Services and Reporting Services

· Attend and practice in Train-The-Trainer(MS Certified Trainer)
· Lecture, demonstrate and practice for following courses:
C#, SQL, VB.NET, ASP.NET, ADO.NET, XML, MDX, Visual Studio 2008, Visual Studio 2005, SQL Server 2005, SQL Server 2000, Office Access 2003, SQL Server Integration Services, SQL Server 2000 Data Transformation Services, .NET Framework, XML Web Services, Data Warehousing, ETL Solution Architecture Designing, OLAP Solutions Designing, Business Logic Implementing, Data Access
· Implement MS CRM 3.0 Data Migration
· Program with Active Directory Services Interfaces (ADSI)

· Design and develop VectorMap(Upgraded Pegasus VectorTrac)
· Continue design and develop Pegasus VectorTrac Phase II, III
· Design and develop GLU Monitor program that monitors and communicates tracking devices inside the host vehicles
· Design and develop Site Monitor client application that monitors battery voltages and Datalink signal strength of tracking located sites via VectorTrac DataHub server.
· Design and develop ZED Schedule SQL client/server system.
· Design and develop Pegasus VectorTrac Phase I that displays vehicle tracking information on geographical digital maps
· Primary development in ASP.NET, VB.NET, XML, MS SQL Server 2000, Windows 2000 and Windows XP