Christophe Wilkins
International Department Manager, JVK International Movers (Thailand)
Manager with proven experience in South East Asia. Performed in a multicultural environment to build, train and strengthen a Sales and Administration team. Focused on developing tailor-made door-to-door solutions. Attentive to details and careful in selecting the right route, suppliers. Controlling processes and delivering quality and timely service to generate repeated orders in a simple manner. Strong ability to learn and cope with pressure.
KEY STRENGTHS
- Sales & marketing management
- Quality control
- Cost reduction and budgeting
- Service-minded
- Adaptability and flexibility
- Analysis and reporting
- Networking and business development
- Process analysis and improvement
- Multicultural team coaching
28 contactsManaged all aspects of Sales and Marketing for the International Department (9 employees).
Developed and controlled a network of suppliers to generate reciprocity with a strong accent on providing added value to our customers while reducing the costs and increasing profits.
Designed and implemented the Sales and Marketing strategy with a systematic approach to contacting corporate accounts and having the company listed as preferred vendor.
Monitored the quality of each door-to-door move handled within the department (more than 400 / year).
Controlled documents required for import & export, freight schedules, service scope of suppliers.
Planned and Coordinated local teams for the handling of the goods.
Costs analysis, quality control, strategic planning and reporting to the Board.
Represented the company in all the chambers of commerce and weekly networking events.
- Increased the revenue by 30% within the first 2 years.
- Trained and developed a new Sales team.
- Achieved and exceeded the goals set by the Board (year 1: +10% over target / year 2: + 9 %).
- Increased the number of corporate accounts by 40%.
2007 - 2008Developed and maintained the customer base by increasing the penetration on the private-move market.
Consolidated and expanded the existing corporate accounts.
Analyzed the market and the competition.
Designed the Marketing Plan for the International Department.
Defined and applied KPIs.
Controlled quality and customer satisfaction.
2006 - 2007Handled all the inquiries for our French customers.
Adapted all the printed materials to match the needs of the French market.
Designed artwork for the French publications.
Networked to enhance brand awareness and increase referrals.
2005 - 2006Participated in the creation of the “Personal effects” division.
Developed new accounts.
Coordinated moves for our expat customers.
2002 - 2004Attended customers’ requests.
Prepared quotation for same-day delivery of small shipments (less than 15cbm).
Coordinated with similar companies throughout Europe to find back-loads for the fleet.
2000 - 2001Progress reports on the organization of mass advertising campaigns up-country.
Pre-selected applicants for sales and marketing positions.